Hydrojug Return & Refund Policy
Return Eligibility and Timeframe
Hydrojug strives for full customer satisfaction. You may request a return within 30 days from the date you receive your order.
To be eligible for a return, your items must:
- Be unused and unworn
- Remain in the same condition as when delivered
- Be returned in original packaging with all tags attached
Certain products are final sale and cannot be returned or exchanged. These final sale items are clearly marked as non-returnable on their product pages at the time of purchase.
How to Initiate a Return
- Go to the Hydrojug Returns Center from the link in your order confirmation email or via our website.
- Enter your order number and the email address used when placing the order.
- Select the item(s) you want to return and provide your reason for the return.
- Print the return shipping label provided by Hydrojug.
- Pack your items securely to prevent damage during shipping.
- Drop off the package at the carrier location indicated on the label.
Return Shipping Costs
If you are returning an item because you changed your mind or the product does not meet your expectations, you are responsible for the return shipping fees. We strongly recommend using a trackable shipping method, as Hydrojug is not responsible for packages lost in transit.
If your return is due to a defective, damaged, or incorrect item, Hydrojug will cover the cost of return shipping. Please contact us promptly for assistance in these cases.
Refund Processing
After we receive and inspect your returned items, Hydrojug will process your refund within 5–7 business days.
Refunds will be issued to the original payment method used at purchase. Note that your bank or card issuer may require additional days for the refund to appear in your account.
Shipping fees paid originally are non-refundable unless the return is due to Hydrojug’s error, such as a defective or incorrect item.
Exchanges
To exchange an item for a different size or color, please return your original purchase following the steps above and then place a new order separately. This method helps Hydrojug manage returns efficiently and speeds up receiving your replacement.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or does not match what you ordered, notify Hydrojug within 7 days of delivery. Please include your order number and a photo documenting the problem.
We will offer you a replacement, refund, or store credit based on your preference.
Final Sale Items
Products marked as final sale, including clearance merchandise and limited-edition items, cannot be returned or exchanged. These restrictions are indicated on the product page at purchase.
Need Assistance?
If you have questions or require help with returns or refunds, please contact Hydrojug by emailing ckbwatts@poweradxas.online. Our team is ready to assist you.