Shipping Policy
Order Processing
At Hydrojug, we prepare most orders for shipment within 1-3 business days after your purchase. Business days are Monday through Friday, excluding major holidays. During busy seasons such as holidays or new product launches, processing times may extend beyond this usual timeframe. Should delays occur, we will notify you promptly.
Once your order departs our warehouse, you will receive a shipping confirmation email that includes your tracking information.
Shipping Options and Delivery Estimates
When checking out, you can select the shipping speed that fits your needs best. Estimated delivery times begin after the order processing period:
- Standard Shipping: Delivery typically takes 3-7 business days.
- Expedited Shipping: Delivery typically takes 2-4 business days.
- Express Shipping: Delivery typically takes 1-2 business days.
Please note these delivery windows are estimates and not guaranteed. External factors such as weather or carrier delays may affect delivery times.
Shipping Costs
Shipping fees depend on your shipping address, order weight, and the shipping method you choose during checkout. Shipping costs are calculated automatically at checkout.
Hydrojug offers free standard shipping on orders that meet specified minimum purchase amounts. Please refer to our website for current free shipping thresholds.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Use this tracking number on the carrier’s website to monitor your shipment’s progress.
If you encounter issues with tracking or need help, please contact our support team at ckbwatts@poweradxas.online.
International Shipping
Hydrojug ships to select international locations. Delivery times for international orders range from 7-21 business days depending on the destination and customs clearance.
Customs duties, taxes, and any additional fees are the responsibility of the customer and are not included in checkout shipping fees. We strongly recommend checking with your local customs office prior to ordering internationally to understand potential import charges.
Lost or Missing Packages
If your tracking status shows the package as delivered but you have not received it, please take the following steps:
- Check with neighbors or household members who may have accepted the package.
- Look in less obvious delivery locations around your property.
- Contact the shipping carrier with your tracking number for assistance.
If you still cannot locate your package after these steps, contact Hydrojug customer support at ckbwatts@poweradxas.online. We will collaborate with the carrier to investigate the situation and initiate claims if necessary.
Hydrojug cannot be held responsible for packages marked as delivered but subsequently lost or stolen.
Shipping Address Accuracy and Changes
Please verify your shipping address carefully before completing your order. Once your order is submitted, Hydrojug cannot guarantee any changes to the shipping address before shipment.
If you immediately notice a mistake with your shipping information, contact us right away at ckbwatts@poweradxas.online. We will do our best to accommodate address corrections if possible.
Undeliverable Packages
If a package is returned to Hydrojug due to incorrect address details or delivery failures, we will contact you to arrange reshipment. Additional shipping charges may apply for redelivery in these cases.